Fashy help
Credits & billing
Understand generation costs, purchase platforms, automatic reversals, and why credit purchases are final.
What does one credit buy?+
A Standard generation uses 1 credit. A higher-detail Studio generation uses 2. The confirmation button always shows the cost before you start.
Do I get a free trial?+
Every account receives 3 free credits each calendar month, enough for three Standard generations, and they arrive again the following month. Free credits are non-transferable. Fashy does not offer unlimited free generations.
What if generation fails?+
Credits are reserved before work starts. If a technical failure prevents the result, the reservation is automatically returned to your credit ledger. Policy-blocked or abusive requests may not qualify.
Where do I buy credits?+
On fashy.ai, web credits use Stripe Checkout. On iPhone and iPad, digital credits use Apple In-App Purchase. On Android, they use Google Play Billing unless a permitted regional alternative is clearly offered.
Do credits expire or transfer?+
Purchased credits do not currently expire, but they cannot be transferred, resold, redeemed for cash, or moved between separate accounts.
Can I get a refund?+
No. Credits are added the moment you buy them, so every credit purchase is final, and Fashy does not refund used or unused credits except where the law requires otherwise. If a generation fails for a technical reason, its credits come back automatically. App Store and Google Play purchases also follow Apple's or Google's own refund decisions; if they refund one, the credits it added are removed.
Couldn’t find the answer? Contact Fashy support.